Welcome to the Franklin County CTA Community! 2020 marks the beginning of our 3rd year as a proud CTA destination and we couldn’t be more excited to reach another milestone with you! We are moving into a new year with an initiative to be more comprehensive with the Franklin County Visitors Bureau product. We have more enthusiasm, optimism, and motivation than ever to exceed you and our beloved visitors expectations with experiences that will be unforgettable! Your involvement is a key pillar to the success of the CTA program and we invite you to keep up with us on all that we have to offer in the upcoming year! Get involved and check out the dates below for some great opportunities to network, partner, work or just have fun together.
Franklin County Visitors Bureau presents the official CTA designation on behalf of the Tourism Ambassador Institute®
The Franklin County Certified Tourism Ambassador Program (FCTAP) builds pride in our community because participants appreciate our quality of life through the beauty, history, tastes, and opportunities that Franklin County has to offer. The objective of the Certified Tourism Ambassador Program is to increase tourism in Franklin County by inspiring front-line employees and volunteers to enhance every visitor’s experience by making a positive and memorable impression that they will never forget!
Whether you’re a student, young professional, hospitality employee, history enthusiast, retiree or simply enjoy “being in the know” and involved, this program is for you! As a Certified Tourism Ambassador™ we want to tap into your knowledge, talent, interests, creativity and energy! CTAs participate by volunteering at various events, visiting historical locations, leading groups on tours of regional destination stops, downtown markets and guide tourists on walks and hikes through our beautiful trails and forests.
With opportunities that suit a variety of schedules, the program offers a variety of committees, CTA Connect events, mixers, freebies, discounts and a wide range of volunteer opportunities highlighting their individual strengths and interests.
What’s in it for you?
Being part of the Franklin County CTA Program will provide on-going education, industry networking opportunities and personal branding. It is a nationally recognized certification bound to add interest to any resume! Additionally, the program keeps you “in the know,” increases business and often leads to career advancement.
**Due to COVID-19 we are not able to offer any in-person certifications at this time. If you are interested in becoming a CTA please e-mail email@example.com We are in the process of receiving materials to offer a virtual certification and will keep you up-to-date as details develop.
Module 1: The Power of Tourism
Module 2: Discovering Franklin County PA
Module 3: Knowing, Finding, Using Resources
Module 4: Exceeding Customer Expectations
The curriculum is delivered through reading assignments and in-class participation.
Every certification program requires successful completion of a core curriculum.
The following recaps the requirements to earn the CTA designation:
• Complete required reading
• Attend half-day classroom session
• Complete learning assignments
• Complete open-book examination
Upon successful completion, participants will earn the Certified Tourism Ambassador™ designation and receive a CTA certificate and lapel pin. An annual renewal process of certification is also necessary to maintain your certification.
One-time, non-refundable, non-transferable application fee of $25 /person, with an annual renewal fee of $15 /person. Student Rate: $15 /person, with an annual renewal fee of $10 /person. Or access the class schedule and additional information online at: www.CTANetwork.com
Program Research Results
In developing the Franklin County Tourism Ambassador Program, thorough research was conducted including focus groups, a subject matter expert panel, and a survey of management and front-line personnel. Employers Show a High Level of Support “They believed the CTA Program would provide workers with knowledge of and pride in the positive aspects of the County that would translate into positive ways to respond to visitor and tourist questions.”
Upcoming CTA Classes and Events
175 East King Street Chambersburg, PA 17201
7693 Browns Mill Rd. Chambersburg, PA 17202
MEET YOUR CTA COORDINATORS
My experiences over the last few years have landed me my dream job and I couldn’t be more excited to be a coordinator for the CTA program! Outside of my work life, I have two of the most adorable children in the world and am married to the man of my dreams! My family is my life! We enjoy outdoor living when the weather is nice and love to visit wineries! Music feeds my soul and if my husband and I can get away just the two of us, you can almost guarantee we are going to a concert. I am always working on my next big idea and I LOVE to plan and host events. I am most definitely an optimistic individual; a glass half full kind of girl!
I am a Coordinator for the Franklin County CTA Program. I am business management undergraduate from Shippensburg University. Additionally, you can find me playing music at bars, breweries, wineries and other venues around the area! Most importantly, I am a big time foodie and always looking for the next best meal and restaurant.
NEED TO KNOW
Dianna Heim, CTA
Why did I choose to become a CTA? I feel fortunate to have called this my home for a long time now. My curiosity has always lead me, like learning about Cumberland Valley barns or discovering my local genealogy. I realized I wanted to know more about this place that provided a safe place to raise a family, the friendship of warm and generous people, career opportunities and lifelong learning.
I like being a CTA because the joy of the unexpected. You never know who you will meet when volunteering, where they come from, what stories they have to share about visiting or living here, and how interesting their experiences have been. It can really be a joy to connect with people and share their enthusiasm about life in Franklin County.
The national CTA program is a great resource and gives you a good perspective of how other CTA regional programs are telling how special “a sense of place” is. CTAs not only promote local attractions, they promote people. By doing that, you begin to value others more and what they give to our communities – they are the treasures worth knowing.
Get In Touch
Do you have CTA questions and comments? Are you interested in becoming a CTA Trainer? We would love to hear from you.